Legal Requirements for Bookings

Thank you for choosing Alojamento Vila Franca. By completing your booking, you agree to the following terms and conditions:

1. Booking Confirmation

Your booking is confirmed once you receive a confirmation email from Alojamentovilafranca.com. Please check the details carefully and contact us immediately if any information appears to be incorrect.

2. Payments

  • Payments are processed securely through our booking software.
  • Full or partial payment may be required at the time of booking, as outlined in your booking details.
  • Any remaining balance must be paid as per the instructions provided in your booking confirmation.

3. Cancellation and Refund Policy

  • Cancellations made up to 3 hours after booking will receive a full refund.
  • Cancellations made after this period will have no refund, please contact us via email alojamentovilafranca@gmail.com.
  • No-shows or cancellations on the check-in day will not be refunded.

4. Check-In and Check-Out

  • Check-in begins at 03:00 pm, and check-out must be completed by 11:00 am.
  • Late check-outs may be available upon request and may incur additional charges.

5. Use of the Property

  • Guests are expected to treat the property and its contents with care and respect. Any damage caused may result in additional charges.
  • Smoking is not permitted within all the properties.
  • Pets are not allowed unless explicitly stated otherwise in your booking details.

6. Liability

  • Alojamentovilafranca.com will not be responsible for any loss, theft, or damage to personal belongings during your stay.
  • We are not liable for any accidents or injuries occurring on the property unless caused by our negligence.

7. Privacy and Data Protection

  • We collect and store your personal data as necessary to process your booking.
  • Your data will not be shared with third parties except as required by law or as necessary to manage your reservation.
  • For more information, please refer to our Privacy Policy.

8. Governing Law

These terms and conditions are governed by the laws of Portugal. Any disputes arising from these terms will be resolved under Portuguese jurisdiction.

9. Contact Information

If you have any questions or require assistance, please contact us:

By proceeding with your booking, you acknowledge and agree to these terms.