Privacy Policy

1. Introduction

At Alojamentovilafranca.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you make a booking or use our services. By using our website or booking services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, email address, phone number, and postal address.
  • Booking Details: Dates of stay, room preferences, and payment information.
  • Identification Information: Passport or ID number, if required by local regulations.
  • Communication Records: Emails, messages, and other interactions with our customer support team.
  • Website Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and confirm your bookings.
  • To communicate with you about your reservations, updates, and customer support inquiries.
  • To comply with legal and regulatory requirements, such as local accommodation laws.
  • To enhance and personalize your experience on our website.
  • To analyze website performance and improve our services.

4. Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third-party service providers who assist us in managing our bookings, payments, and website operations. These providers are bound by confidentiality agreements and are only permitted to use your data as necessary to provide their services.
  • Legal Authorities: If required by law, we may disclose your information to law enforcement or other governmental authorities.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. After this period, your data will be securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal data under certain conditions.
  • Object to or restrict the processing of your data in certain situations.
  • Withdraw your consent at any time if we rely on it to process your data.

To exercise any of these rights, please contact us at alojamentovilafranca@gmail.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site and allow us to improve our services. You can control cookie settings in your browser, but disabling cookies may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Last Updated: 20th October 2024